Privacy Policy.

Who we are

LUX Empire Ltd is the parent company behind the LUX family of businesses, including LUX Autos, LUX Nautical, LUX Pics and LUX Improvements.

For privacy enquiries, contact us at info@luxempire.co.uk or call 01226 105 666.

Information we collect

Simply browsing our website does not require you to provide your name, email address or telephone number. If you choose to contact us, we may receive information including your name, email address, telephone number, details of your enquiry, project or requirements, and anything else you voluntarily provide.

Our website and hosting systems may also process limited technical information necessary to operate and protect the website, such as IP addresses, browser information and security logs.

How we use your information

We may use personal information to respond to enquiries, provide information about our services, prepare quotations or discuss potential work, provide services you have requested, maintain appropriate business and customer records, operate and protect our website, and comply with legal, regulatory, accounting or tax obligations.

We do not sell your personal information.

Our lawful basis

Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we may process your information because it is necessary to respond to your request or enter into or perform a contract with you; because we have a legitimate business interest in communicating with customers and operating our business; because we have a legal obligation; or because you have given us consent.

Where we rely on consent, you may withdraw that consent at any time.

The LUX family of businesses

If your enquiry relates to a particular division, we may direct it to or deal with it through the appropriate LUX business: LUX Autos, LUX Nautical, LUX Pics or LUX Improvements. Those websites may provide their own privacy information where their services involve additional collection or use of personal information.

Sharing information

We only share personal information where reasonably necessary. This may include trusted organisations that provide website hosting, email, IT, professional advice, payment processing or other services necessary to operate our business. We may also disclose information where required by law.

Where another organisation processes information on our behalf, we expect appropriate safeguards to be in place.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting and business requirements. A simple enquiry that does not result in work may therefore be retained for a shorter period than records connected with a customer, transaction or completed project.

Cookies and website technology

Our website may use cookies or similar technologies that are necessary for the website to function correctly, maintain security or remember essential preferences. If we introduce non-essential analytics, advertising or similar cookies that require consent, visitors will be given an appropriate choice before those technologies are used.

Your rights

Depending on the circumstances, UK data protection law gives you rights concerning your personal information. These can include the right to request access to your information, have inaccurate information corrected, request deletion or restriction of information, object to certain processing and, in some circumstances, receive information in a portable format.

To make a privacy request, email info@luxempire.co.uk.

Complaints

If you have concerns about how LUX Empire Ltd has handled your personal information, please contact us first at info@luxempire.co.uk so we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.

Changes to this policy

We may update this privacy policy if our website, services or use of personal information changes. The latest version will be published here with its revision date.